Trainee Service Advisor

  • Location Various
  • Contract Full-Time

This is a fantastic career opportunity to train as a Service Advisor within the Fitzpatrick’s Group of dealerships, which includes Hyundai, Mercedes-Benz, and Opel.

As a Trainee Service Advisor, you will be providing a first-class customer experience, while maximising sales opportunities in a fast-paced environment. The smooth running of the service department is vital to our business, and you will become a key element of the team. 

Main responsibilities include but are not limited to:

  • Greet customers and offer excellent customer service from the first contact right through to the customer collecting their vehicle.

  • Detailing customer requirements on job cards and invoices.

  • Assist in monitoring the work in progress and report any issues to management.

  • Liaising and having open communication with both our Parts Department and Technicians. 

  • Keeping the customer informed and updated on the progress of the works being carried out.

What are we looking for?

  • To be enthusiastic about the automotive industry, and to have a positive personality.

  • To be able to present themselves impeccably and be the face of Fitzpatrick’s.

  • Excellent computer skills – to be able to record and amend details accurately.

  • Good written and oral communication skills.

  • To be organised, and to work well both within a team and independently.

  • Exceptional customer facing skills-to create customer confidence by ensuring customer awareness of all products and services available.

  • Operate at the highest standards of courtesy and efficiency.

  • Ability to work under pressure and be able to handle all customers effectively.

  • Accuracy in detailing customer requirements.

  • To follow up and provide feedback to customers on the status of their order.

  • To ensure that all parts requested have been ordered & charged for correctly.

What’s in it for you?

We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package. In addition to a competitive salary, we offer excellent benefits including:

  • Company Pension

  • On-Site Parking

  • Bike to Work Scheme

  • Referral Bonus

  • Professional & Personal Development

  • Rewards & Recognition

  • Employee Wellbeing Programme

Apply for this position

Please complete the form and upload your curriculum vitae to apply for this position.

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