This is a fantastic career opportunity to train as a Service Advisor within the Fitzpatrick’s Group of dealerships, which includes Hyundai, Mercedes-Benz, and Opel.

As a Trainee Service Advisor, you will be providing a first-class customer experience, while maximising sales opportunities in a fast-paced environment. The smooth running of the service department is vital to our business, and you will become a key element of the team. 

Main responsibilities include but are not limited to:

• Greet customers and offer excellent customer service from the first contact right through to the customer collecting their vehicle.

• Detailing customer requirements on job cards and invoices.

• Assist in monitoring the work in progress and report any issues to management.

• Liaising and having open communication with both our Parts Department and Technicians. 

• Keeping the customer informed and updated on the progress of the works being carried out.

What are we looking for?

• To be enthusiastic about the automotive industry, and to have a positive personality.

• To be able to present themselves impeccably and be the face of Fitzpatrick’s.

• Excellent computer skills – to be able to record and amend details accurately.

• Good written and oral communication skills.

• To be organised, and to work well both within a team and independently.

• Exceptional customer facing skills-to create customer confidence by ensuring customer awareness of all products and services available.

• Operate at the highest standards of courtesy and efficiency.

• Ability to work under pressure and be able to handle all customers effectively.

• Accuracy in detailing customer requirements.

• To follow up and provide feedback to customers on the status of their order.

• To ensure that all parts requested have been ordered & charged for correctly.

What’s in it for you?

We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package. In addition to a competitive salary, we offer excellent benefits including:

• Company Pension

• On-Site Parking

• Bike to Work Scheme

• Referral Bonus

• Professional & Personal Development

• Rewards & Recognition

• Employee Wellbeing Programme