Fitzpatrick's Garage Naas is seeking to appoint an experienced Service Manager to strengthen their Aftersales team. Fitzpatrick's Garage Naas is a member of the Fitzpatrick's Garage Group, established in 1951, with sales and aftersales operations covering Kildare, Carlow, Offaly, and Laois.

Fitzpatrick's Naas operates from modern, multi-franchise aftersales facilities with main dealer franchises for Hyundai, Opel and are authorised repairers for Toyota.

Duties and Responsibilities

• Ensuring the efficient running of our busy Service Department

• Managing workflow, work in progress, ensuring that operational & growth targets are achieved

• Working with senior management and the Sales & Aftersales teams to ensure company objectives are achieved

• Ensure all work is invoiced and warranty claims processed in a timely manner

• Managing and reporting on technician productivity and efficiency

• Assist with customer issues, providing technical information, costs, recommendations ensuring a high level of customer service

• Ensuring staff are up to date with technical and product knowledge as required

• Assist with implementing and managing our training plan

• Liaison with our Franchise partners to ensure operational & quality standards are achieved

• Ensuring that staff adhere to all Company policies, procedures and safety standards

The ideal candidate will have:

• A minimum of 3 years operational management of a busy Service Department in a main franchise dealer environment

• Previous mechanical and/or workshop control experience

• Be target driven, with a demonstrable track record of success

• Have excellent communication and inter-personal skills with a strong focus on customer care and retention

• Candidate will have the ability to work on their own initiative, while contributing significantly and enthusiastically to the successful running of our aftersales operations.

• Be computer literate with strong organisational skills, experience with Keyloop would be an advantage

• Be self motivated, hard-working, and dedicated to achieving high standards and results

The successful candidate will be offered a generous benefits package reflecting the importance of the position and commensurate with their experience. For the successful applicant we are offering secure, permanent positions in a company, committed to growth and continuous training and development.

If you are interested in any of these positions and believe you can make a significant contribution to our business please apply by forwarding your CV to

Skills:
Service Management Staff Management Service Improvement Quality of service Aftersales Kerridge

Benefits:
Performance Bonus Pension Fund Parking Company Vehicle Wellness Program Referral Bonus Scheme